Sales policy

Sales policy

We are a virtual store, therefore, we do not have physical stores so all products are sent home with prepayment. To guarantee a better service, monitoring and control, all communications will be made by email. Shipments will only be made once the payment has been approved, credited or consigning/transferring directly to our accounts, the dispatch and shipment will be made according to our shipping policies.

The features and specifications of products described or represented on this website are subject to change at any time without notice. The measures and weights are approximate. All images, photos, videos used in the catalog are taken from the actual product. If the description and images do not match or are very different from the real one, returns are accepted.

Data and transaction verification
All the data provided by the client when registering on our page must be true, any false data entered such as the ID number, will cause the account to be deleted and the orders canceled. In Smartgrill you will find the greatest security on the platforms we use for your transactions, which is why at the sole discretion of Smartgrill you can request a scanned copy of the ID for some requests for products at home. By purchasing through this page, you are expressing to Smartgrill your understanding and acceptance of the above.

    Contact information

    Main Warehouse
    Street 197 # 18-78 Bogotá, Colombia
    Contact phones:
    (+57) 300 500 0487
    (+57) 311 5143154